Privacy Policy

Last Updated: 2025/12/10

This Privacy Policy explains how Caravan World Zambesi ("we", "us", "our") collects, uses, and protects personal information submitted via our website, enquiry forms, lead forms, and advertising campaigns. By using this website you consent to this policy.

1. Information We Collect

• Contact details: name, email address, phone number
• Enquiry details: messages you send us about caravans, trailers, or services
• Usage data: basic analytics (pages viewed, device/browser) via cookies
• Advertising data: interactions with our Google Ads (clicks, conversions)

2. How We Use Your Information

• Responding to enquiries and providing quotations
• Lead management and customer service follow‑ups
• Marketing (only where legally permitted or with consent)
• Improving site performance and ad relevance
• Detecting abuse or technical issues

3. Legal Basis

We process data based on legitimate interest (responding to enquiries), consent (optional marketing), and legal compliance.

4. Cookies & Tracking

We use essential cookies plus Google Ads / Google Analytics tracking to measure performance and optimise advertising. You can clear or block cookies in your browser settings.

5. Google Ads & Remarketing

We may use Google Ads remarketing to show relevant adverts to previous visitors. Google uses cookies to serve ads based on past visits. You can opt out via Google Ad Settings or learn more here.

6. Data Sharing

We do not sell your personal data. We may share limited data with trusted service providers (hosting, email delivery, analytics) under confidentiality obligations. Data may be processed in other jurisdictions.

7. Data Retention

Lead and enquiry data is retained only as long as needed for follow‑up or legal/accounting purposes, then securely removed.

8. Your Rights

• Access, correction, or deletion of your data
• Withdraw marketing consent at any time
• Object to processing based on legitimate interest

To exercise rights, email us at info@caravanworldzambesi.co.za.

9. Security

We apply reasonable technical and organisational safeguards. No method of transmission is 100% secure, but we minimise exposure through restricted access and monitored systems.

10. Third‑Party Links

Our site may contain links to external sites. We are not responsible for their content or privacy practices.

11. Children's Data

Our services are not directed at children. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this policy periodically. Continued use of the site after changes constitutes acceptance.

13. Contact